Existing customers

Download software.

The Promotional Office client, the email add-in and the tools our support desk uses to look at your screen when something needs talking through.

Before you start. Promotional Office installs using Microsoft Edge as standard. If you would rather use Chrome, Firefox or Opera, those browsers do not support software downloads on their own and you will need to add the ClickOnce component first. It is the last item on this page.

Please also make sure you have the latest Windows updates installed before proceeding.

Promotional Office
Promotional Office

Download the latest version here. Once installed, the programme updates itself automatically as required. If you are not sure which server you need, log in with your Sourcing City account and the correct version will be shown.

Microsoft Outlook add in

Connects Promotional Office to Outlook, so you can send emails directly to your customers and save files from Outlook into Promotional Office. This is a zip file containing two files. Extract both to your desktop and run setup.exe.

Remote support

Sometimes the quickest way to help is for us to look at your screen. This lets us do that. Please close any other instances of the programme before you click.

ClickOnce browser extension

ClickOnce is a Microsoft technology that lets you install and run Windows applications by clicking a link on a web page. It is part of the .NET Framework and is built into Edge. This extension adds the same capability to Chrome, Chromium, Firefox and Opera.

Only needed if you are not using Microsoft Edge.

Stuck on any of this?

Real people, at the end of the phone.

The support desk is in Farnborough. Often a simple screen share will guide you through whatever needs talking through.