The Development Programme
Promotional Office is underpinned by an evolving development plan designed and managed by the UK and European teams. This ensures that the programme is current with technology and protocols utilised by the Corporate world and employs the latest tools compliance tools.
Version Updates are rolled out quarterly and are launched after business hours to minimise interruption. These are not charged and form part of the licence fee investment.
The Amazon EC2 database hosting service (the cloud) comes with all the class leading specifications that make this the service of choice for your data sets
Custom Developments
Custom development projects can be commissioned, if required. These are fully scoped and specified prior to cost analysis, quotation and planned inclusion. Should a custom development piece be considered a benefit to the wider user group of Promotional Office, it could be included as part of the general Development Programme and not as a chargeable project.
Help Desk
Promotional Office is supported 5 days a week for daily operational ‘help’ by phone and e-mail from the team in Farnborough, Hampshire. Cover is provided as part of the monthly licence fee and full use of screen share tools make the process easy and straight forward.
In Europe there is a further dedicated technical Technical support team that underpins the UK user group.
Continuity and Disaster Recovery
If things go wrong, Promotional Office is supported by two companies: Promidata and Sourcing City. The team in Holland (Promidata) are the technical team & code owners, we work with them in partnership which means they will support the UK user group in the event of a communications failure with the Sourcing City team and your usual Support service.
Ultimately, the Amazon EC2 (data hosting) credentials include all security, back up and recovery standards that this premium service provides. Full details are available to support your client Tender and RFI responses (Request for Information) that may require details of your system’s integrity and contingencies.
The UK Promotional Office team is supported by a Disaster Recovery plan to minimise eventualities that may lead to a break in continuity and communication.