The Development Programme
Promotional Office is underpinned by a rolling and evolving development schedule. This ensures that the programme is current with technological developments and is responsive to end-client requirements from our industry. Version Updates are quarterly and are rolled out after business hours to minimise interruption. These are not charged and form part of the licence fee investment.
Custom Developments
Custom development projects can be commissioned, if required. However, if the development piece is considered as a benefit to the programme and the industry user group, it may be scheduled as part of the general Development Programme
Help Desk
Promotional Office is supported in the UK for daily operational ‘help’ by phone and e-mail by the team at Sourcing City. In Europe there is a dedicated user Help Service and Technical support team that underpins the UK user group
Continuity and Disaster Recovery
Promotional Office is supported by two companies: Promidata and Sourcing City. Promidata are the technical team & code owners working in legal partnership with Sourcing City. They will support and manage the UK user group in the event of a Sourcing City outage.